Prymaxe is a family owned and operated business created by musicians, for musicians. What started out as a small vintage guitar store in New Jersey has quickly become the go-to online shop for musicians all over the world. With the largest selection of in stock effects anywhere and an ever-growing offering of the finest guitars and amps, Prymaxe is truly a one-stop shop for all of your tone needs. We've revolutionized the way customers can shop online with our unbeatable prices, highly knowledgeable sales staff, world class customer service, in-depth product video demos, fast free shipping, and industry leading return policy.
Whether you're a seasoned touring musician or just beginning your quest for the perfect tone we're here to help you every step of the way.
When you place an order at Prymaxe, you can rest assured that your item will be carefully packaged. Our shipping team is dedicated to making sure your item arrives in perfect condition and on time. All orders placed before 1pm EST will ship same day and all orders placed after the cutoff will ship the next business day. If you need an order immediately, please let us know and we'll try our best to accommodate your request. Most orders will ship via USPS unless stated otherwise in the listing. Smaller items will ship via USPS First Class.
If you would like to return an item please message us through eBay or call 1-855-PRYMAXE (779-6293) to request a return form.
30-Day Satisfaction Guarantee
If you are not 100% satisfied with your purchase, you can return it within 30 days of the original purchase date for a full refund. If an item is not received by us within the 30-day window, the package will be refused. All new items returned must be in BRAND NEW condition with zero signs of wear or use and must be returned in the original packaging with ALL materials (free/bundle items, warranty cards, plastic, pouches, manuals etc.). Demo (Like New/Gently Used/Open Box) items must come back in the same condition they were sent to you, with all included materials, if applicable. The cost of any missing or used bundle items will be deducted from the refund amount.
Our 30-Day Satisfaction Guarantee covers brand new and demo (like new/gently used) products only -- it does not cover used and clearance products (see below). It also does not cover items in the ?What is NOT Returnable? list below. Please note: All actual shipping fees paid by Prymaxe will be deducted from your refund. This contains orders that qualified for free or subsidized shipping.
Used and Vintage:
All Used and Vintage items come with a 48 hour approval period. All Used/Vintage items must be returned in the same condition they were sent to you in, as well as include all materials that came with it.
What is NOT Returnable:
Accessories (this contains all pickups, strings, picks, pedalboards, tuners, etc.) Clearance Items (Clearance items are clearly marked with "CLEARANCE" in the title) Special/Custom Orders
All returns should be insured by the buyer and sent via UPS, Fedex, or USPS with tracking. Please do not write on or attach tape or labels to the product box -- use a packing box to return the product. Please include the required return form in the box.
When will I get my refund?
Once your return is received by us, your refund will typically be processed within three business days. It typically takes a few business days for all credit card refunds to be processed and reflected on your statement. This means it will take a few extra days for your refund to show in your account after your return is processed. Please note: All actual shipping fees paid by Prymaxe will be deducted from your refund. This contains orders that qualified for free or subsidized shipping.
What if I receive a defective or incorrect item?
If a product is defective upon arrival, or the wrong item was received, we will send you a replacement/the correct item, and all the shipping fees will be covered by us. For defective items, Prymaxe reserves the right to refuse the return if we determine the reason for the unit failing was not covered under the warranty (i.e., if the item was damaged due to user fault or error). If you feel your item was damaged in shipping, please take plenty of pictures of the damaged box and item and immediately contact us so we can open a claim with the shipping company.
When will I get my replacement item?
If a defective or incorrect item was sent to you, we will send out the replacement as soon as we get the defective/incorrect item back and approve/process the return (typically within three business days). If we do not have the replacement in stock, we will issue a full refund. If you need the replacement to be sent out immediately, please place a new order, and when we get the defective/incorrect item back, we will issue a full refund of the original order.
When must I ship my return?
Your return must be received by us within 30 days of the original purchase date. This means you must ship your return with enough time for us to receive the package within 30 day deadline. If it does not arrive within 30 days, we will refuse the package. If you feel you sent the package within a reasonable time frame, but it arrived late due to the shipping company?s error, please immediately contact us to make an appeal before we refuse the package.
Why was my return refused?
There are a number of reasons your package could be refused by us, including:
- It was a new/demo item received outside of the 30-day window
- It was a clearance, accessory, or other non-returnable item
- The package is missing items that were included in the original shipment
- The item shows signs of wear
- The original product box was damaged or written on/the item was packaged in a separate shipping box
We want you to feel confident with your Prymaxe purchase, which is why when you purchase a new or demo (like new/gently used) product from us, you are automatically enrolled into our FREE Two Year Warranty.*
What is covered:
- Brand new (non-clearance) and demo (like new, gently used) products that have been purchased within the last two years
- Products that malfunction under normal use
- Cost of repairs
What is NOT covered:
- Used (non-demo), vintage, and clearance products
- Products purchased more than two years ago
- Cost of shipping both ways
- Items with clear signs of abuse (up to Prymaxe's discretion)
* We reserve the right to end this promotion at any time.
Same Day Shipping: All orders ship the same business day if ordered before 1pm eastern. If you missed our 1pm cutoff don't worry; your order is guaranteed to ship within 24 hours.
*We do not ship Saturday or Sunday
Professional Packaging: We've sent over 100,000 packages all around the world and pack each order with the buyers best interests in mind. All orders are professionally packaged with new shipping materials and triple checked to ensure safety.
Demo Videos: Our in-depth video product demonstrations bring our showroom in to your living room. To thoroughly show what a product can do, we demonstrate it in both a live band situation and by itself in full HD quality. These demos are an invaluable resource while searching for the perfect piece of gear that will flawlessly work with your setup.
Free 2 Year Warranty: We want you to feel confident with your Prymaxe purchase, which is why when you purchase a new or demo (like new/gently used) product from us, you are automatically enrolled into our FREE Two Year Warranty.
Lifetime Product Support: When you buy from Prymaxe, we are here to help you for life. Even once our extended warranty expires we will gladly answer any questions or help troubleshoot any issues.
60 Day Price Match Guarantee: No one beats a Prymaxe deal and we will never lose a sale due to price. If another authorized dealer has the product you're looking for listed for less we'll beat that price, no questions asked! After the sale you are guaranteed to have the lowest listed price on the internet for 60 days. Contact us and you're sure to save some serious cash!
International Customer Care: We love and truly appreciate all of our International customers. All of our international shipments are fully insured and are guaranteed to be delivered or your money back. We offer a variety of shipping options for you to choose from and if for any reason there is an issue with your order we will make it right, that is our promise you. Also, we are here to assist you with any special requests you may have and offer special bulk pricing for larger orders. Contact us to get a quote.