Your satisfaction and a 5-star-rating positive feedback from you is what
we are striving for. Not often but accident occurs sometimes. No
worries. We are always here to resolve any problem for you.
message is the most effective way to let us know the issue you occurred.
DO NOT leave 1-3 star ratings, Neutral/Negative feedback, or open a
dispute through eBay/Paypal before giving us a chance to make things
right for you.
#My order does not arrive on time.We understand
waiting for your shipment is frustrating. Most of our products are
shipped within 1-2 business days upon payment cleared. Please contact us
via. eBay Message. We will help you to figure out the best solution.
#Received my item but it is damaged or defective.We
inspect carefully and well packed your order right before ship out. If
you received the item with damages or found it defective, please do not
hesitate to contact us via. eBay Message ASAP. We are pleased to find
out a best solution for you.
#What I get is not what I want.Few of this case happen but if you get a wrong item. We will replace with the right one for you.
Our Working period：Monday to Friday (Beijing Time Zone)9:00 - 12:0013:30 - 18:00
messages will be responded within 24 hours on business days. Weekends
or China holidays may caused delay of response, however, we will reply
you ASAP as we resume to work.